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M1 Marketing Services Pvt. Ltd., on behalf of its own and its affiliate companies/groups under the brand IshqMe state that they are the original author and publisher of this shipping policy on the Website URL www.ishqMe.com and the Mobile Application “IshqMe” together known and referred hereinafter as “Website.”
Disclaimer:
- An email confirmation will be sent to your registered email id and mobile number as soon as the order is placed.
- We try our best to deliver our products within a reasonable time frame but in case of any unexpected situations or area being non-serviceable, delays are bound to happen.
- Shipping charges and policy are subject to changes; hence it is advisable to keep yourself updated with the recent policy.
Dispatch, delivery, and tracking clause:
- As soon as the product is dispatched, the customers will be intimated about the dispatch via email along with the tracking address which will be available for tracking after 12 hours of dispatch.
- The products are usually dispatched within 1-2 working days of placing the order. In case of delay in shipment due to non-availability or non-serviceable areas, the customers will be notified of the delay.
- In case the delivery is delayed due to third-party logistics issues, we shall resolve it at the earliest and any such delay shall be communicated to the customers.
- In case of any queries relating to dispatch, delivery, or tracking details, you can reach out to us.
Delivery and shipping charge:
- We offer both express and normal delivery options to our customers.
- If the Order is below Rs500/- the same will not be eligible for free delivery. Delivery charge of Rs99/- will be charged for the delivery.
- In case of express delivery, we charge Rs.250/- for serviceable areas and express delivery to non-serviceable areas is subject to the approval of the logistics team.
- The applicability or waiver of delivery charges, including express delivery charges are at the sole discretion of the IshqME team management.
Mode of shipment:
We offer PAN India service to all our customers and both serviceable and non-serviceable zone. Shipments to non-serviceable zones are subject to the approval of our logistic team.
Once the shipment is concluded, we shall notify you with our delivery partner details and tracking number or Airway bill number.
Cancelled and returned orders:
For our cancellation and return product guidelines, refer to our cancellation and return policy.