F.A.Q.

PRODUCT RELATED

What makes Ishqme Products unique and special

Original Designs - All ishqme Products are original designs. we have a team of talented designers who keep track of the latest trends and customer preferences. Based on the insight and understanding of trends and preferences, they create unique designs and collections.

Will the stone color in my jewellery get discolored?

You can buy our natural stoned jewelry, with the confidence that it will not fade with day to day
use. Please avoid any physical harm or other exposure to any acidic chemicals and the stones in your jewelry will stay good as new!

What if I need a different size in the same style I have purchased?

In case you are confused about your size, do write to us atcontact@ishqme.comor call us at 91-9080328595. If you would like a different size in the same style that you have purchased, you will need to go through the following steps:
1. Contact us to schedule a reverse pickup or alternatively you can send it to us.
2. Once the unused product is received at our end, we will ship out the new size provided it is
in a good condition and not damaged in any form.

I need help with styling

Well, you're in luck! We offer complimentary styling advice to all our customers. Simply write in to
creatives@ishqme.comand our styling agent will be replying to you with free styling tips and
recommendation, or feel free to check out our blog or Instagram for some styling inspirations! We will
soon be launching personal styling tips by a professional styling consultant through video calls. Drop us
an email and we will intimate you once this service is launched.

PAYMENT RELATED

Are online Payments on Ishqme.com are safe

We have tied up with www.razorpay.com one of India’s leading online payment providers to
make the purchase as simple and as seamless for you as possible. We accept all major modes of
payment including credit cards, debit cards, netbanking & UPI. We also accept Cash On Delivery.
If you have any queries about payment modes, do reach out to us at contact@ishqme.com and
we'll help you out.

Will I receive a a payment confirmation for my paid order?

You should receive an order and payment confirmation via email and text message within 5
minutes of completing your payment.
However, if you do not receive an order confirmation within 24 hours, it is possible that your
order might not have been created on account of a technical issue either at our end or at the
payment gateway's end. In such cases, please do not worry, drop us an email with the details of
your payment at contact@ishqme.com and we will do our best to assist you further!

Can you offer me a custom discount code?

We understand that you are looking for the best deal. Please note our standard applicable
coupons are available on the website. Further, we run some discount campaigns around various
festivals. For more details on discounts and best deals, please subscribe to our newsletter!

How can I keep myself updated on offers and new launches?

All of our existing offers and promotions are always visible on the website. You may also reach
out to our support team to check if any offers are running at this time. Additionally we
recommend that you subscribe to our mailing list to stay updated with all new offers and
promotions

Do you offer COD services?

Yes, we do!

ORDER TRACKING & SHIPPING RELATED

How do I track my order?

Once your order is shipped, the Airway Bill number (AWB no.) and courier company name is
sent to you via email. Please visit the courier partner website and enter the AWB # to track the
current location of your shipment and expected date of delivery. Should you have any questions
about your order dispatch, please call us or email us +91 9080328595 or contact@ishqme.com

My product has not been delivered yet. The number given by the courier partner is not reachable. How to contact them?

We sincerely apologize in case your order is delayed. Please reach out to us on 9080328595 or
contact@ishqme.com & order number and we will escalate the matter to the shipping partner
on your behalf

I was not available to collect my order. Will the delivery be reattempted?

Yes. If you were unavailable to collect your order, our courier partner will attempt the delivery
up to two more times. If you are aware of your future unavailability, please do inform our
customer care team on 9080328595 or contact@ishqme.com & order number so that we can
organize for the delivery at a later day

How can I change my delivery address?

Simply write in to contact@ishqme.com with your order number and new address at least 1
working day before your scheduled delivery and our customer support team will update our
system for you!

The order has been shipped, but I would like to cancel my order

Sorry to hear that you would like to cancel your order. Please note that your order has already
been shipped, so we request you to please refuse the delivery of the product and the item will
be sent back to us. If this is a prepaid order, we will initiate the refund once you have refused
the delivery. Just for feedback, please do let us know what caused you to cancel your order, this
will help us improve in future.

RETURNS & EXCHANGES RELATED

I received my order but I'd like to exchange it for something else

We completely understand if you want to change your mind after receiving a product you have ordered.
Simply write in to us at contact@ishqme.com with our order number and the items to exchange with,
and our customer happiness agent will follow up with you promptly.
Kindly note only items with original packaging in brand new condition will be accepted for exchange.

I have created a Return request. When will the product be picked up?

Number of days to pick up a product may vary as per the Logistics team that will be assigned to pick up
your product. The product will be picked anywhere between 4 – 7 days

I have created a Return request. When will I get the refund?

1. A logistics partner has been assigned to pick up the order from your address. Please make sure the
items are packed in the original packaging and ready for pick up. This will take 4-7 days.
2. Once we receive the items at our warehouse, and find the product in good condition, we will initiate
the refund.
3. We will need your bank details to refund the amount. Please share with us bank details to transfer the
amount, following details are required:
1. Account Holder name (Your name)
2. Account Number
3. Bank name
4. Bank branch name
5. IFSC Code (use this link to find your bank branch's IFSC code)
If you need anything more from us, we are usually available between 10 am and 6 pm on all working
days.
Drop us a line at contact@ishqme.com or whatsapp us at +91 9080328595

How does one contact Ishqme.com

● Store - Ground Floor, No 48, 4th Street, Padmanaba Nagar, Adyar, Chennai - 600 020. India
● Call\Whatsapp +91 9080328595
● email - contact@Ishqme.Com
We are available: Monday to Saturday – 10.00 am to 6.00 pm

Is IshqME available on social media?
Is IshqME having an offline store?

Yes, Ishqme has launched a first store in Adyar, Chennai. Please visit to experience new fashions trends.
More store launches are planned in the coming months.

How will I detect fraudulent emails/calls seeking sensitive personal and confidential information?

If you receive an e-mail, a call from a person/association claiming to be from IshqME seeking
sensitive confidential information like debit/credit card PIN, net-banking or mobile banking
password, we request you to never provide such confidential and personal data. We at IshqME
or our affiliate logistics partner never ask for such confidential and personal data. If you have
already revealed such information, report it immediately to an appropriate law enforcement
agency